Privacy Policy je777 — Our Commitment to Protecting Your Personal Information

01 Introduction

Je777 ("we", "our platform") takes your privacy very seriously. This Privacy Policy explains how je777 collects, uses, discloses, and protects your personal information when you use the official je777.bz website, the je777 mobile app, and all related services.

This document is written in plain language so you truly understand what happens with your data — not just complex legal jargon. We believe transparency is the foundation of trust, and your trust is je777's most valuable asset.

This Privacy Policy applies to all je777 platform users, including unregistered visitors, registered members, and anyone who interacts with je777 content or services in any way. If you disagree with any part of this Privacy Policy, please stop using the je777 platform.

02 Information We Collect

Je777 collects various types of information to ensure the platform operates smoothly and securely for all members. The information collected can be divided into three main categories:

A. Information You Provide Directly

• Full name as stated on official identification documents.
• Date of birth and MyKad (national identity card) or passport number.
• Active email address and mobile phone number.
• Full residential address including postcode and state.
• Bank account details including bank name, account number, and account holder name.
• KYC supporting documents such as copies of MyKad, bank statements, and proof of address.

B. Information Collected Automatically

• IP address, web browser type, and device operating system.
• Gaming activity data including betting history, wins, and losses.
• Your login and logout times along with session duration on the platform.
• Pages visited and navigation patterns within the je777 platform.
• Technical performance data and error reports that help us improve the platform.

C. Information from Third-Party Sources

• Identity verification through appointed KYC service providers.
• Transaction information from approved payment processors.
• Bank account verification data from the relevant financial institution.

03 How We Use Your Information

Information collected by je777 is used for legitimate and specific purposes as follows:

Je777 will not use your data for any purpose beyond those listed above without first obtaining your explicit consent. If you have previously consented to receiving marketing communications, you may withdraw that consent at any time by contacting our customer support team.

04 Data Sharing & Disclosure

Je777 does not share, sell, or disclose your personal information to third parties except in the following limited and strictly controlled circumstances:

• Appointed Service Providers: We share necessary data with officially appointed third-party service providers, including payment processors, KYC service providers, and cloud infrastructure providers who have signed strict data confidentiality agreements with je777.
• Legal Obligation: je777 may be required to disclose certain information to authorities such as the Royal Malaysia Police, Bank Negara Malaysia, or a relevant tribunal when mandated by law or a valid court order.
• Business Transfer: In the event of a merger, acquisition, or sale of je777 assets, user data may be transferred to the new entity, which will be bound by this Privacy Policy. Members will be notified in advance should this occur.
• je777's Rights Protection: We reserve the right to disclose information necessary to protect the rights, property, or safety of je777, its members, or the public from serious threats.

05 Cookies & Tracking Technology

Je777 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser that help us recognise you on subsequent visits.

There are three types of cookies we use:

• Essential Cookies: These cookies are required for the je777 platform to function properly. They manage your login sessions, security settings, and core platform functionality. These cookies cannot be disabled as they are essential to your account security.
• Performance Cookies: These cookies collect information about how you use the je777 platform — which pages are visited most frequently, any error messages encountered, and page load times. This information helps us improve platform performance.
• Functional Cookies: These cookies allow the je777 platform to remember your preferences such as preferred language, region, and display settings to provide you with a more personalised experience.

You can manage your cookie settings through your web browser preferences at any time. However, disabling certain cookies may affect the functionality of some parts of the je777 platform.

06 Data Security Measures

Je777 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Data Encryption: All data transmitted between your device and je777 servers is protected by TLS/SSL 256-bit protocols. Sensitive data stored in our databases is also encrypted using industry-standard encryption algorithms.
• Layered Access Controls: Access to user data is restricted to staff with a legitimate business need only. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA): je777's internal systems that handle user data are protected by multi-factor authentication to prevent unauthorized access.
• Regular Security Audits: je777 conducts regular security assessments and penetration testing to identify and address any vulnerabilities before they can be exploited.
• Incident Response Plan: je777 has a tested incident response procedure to ensure any data breach is detected, contained, and reported promptly.

07 Your Privacy Rights

As a je777 member and an individual whose data we process, you have the following rights under applicable data protection laws in Malaysia:

To exercise any of the above rights, please contact the je777 Data Protection Officer (DPO) team. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with advance notice to you.

08 Data Retention Period

Je777 does not retain your personal data longer than necessary for the original purpose of its collection. The retention periods we follow are as outlined below:

• Active Account Data: Throughout the period your account is active and until the account is officially closed.
• Data After Account Closure: Certain records such as transaction history and KYC documents are retained for a minimum of 7 years following account closure to meet applicable financial and taxation legal requirements in Malaysia.
• Security Logs: Technical and security log data is retained for 12 months for the purpose of security incident investigation if required.
• Communication Data: Customer support communication history is retained for 3 years after the last interaction.

When the retention period expires, data will be securely deleted using industry-standard data erasure methods, ensuring it cannot be recovered by any party.

09 Children's Privacy

The je777 platform is exclusively for adult users aged 18 and above. je777 does not intentionally collect, process, or store any personal information relating to children or individuals under the age of 18.

If we discover that a child's personal information has been collected without our knowledge — possibly through account registration using false details — we will immediately take the following steps:

• Deleting all personal information related to that minor from our systems.
• Closing the associated account and returning any legitimate funds.
• Taking appropriate action including reporting to the relevant authorities if required.

If you are a parent or guardian who believes your child has registered at je777, please contact us immediately so we can take the appropriate action.

10 Amendments to This Privacy Policy

Je777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or changes in the technologies we use.

When material changes are made to this Privacy Policy, we will:

• Displaying a clear notice on the je777 platform's home page.
• Sending email notifications to all registered members before changes take effect.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the je777 platform following any amendments to this Privacy Policy constitutes your acceptance of those changes. If you disagree with the amendments made, you have the right to close your account and request deletion of your data.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the je777 Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Customer Support: Via the in-account support portal in your je777 account

We are committed to responding to all privacy-related enquiries within 5 business days. For requests involving data rights (such as access, correction, or deletion), please provide sufficient information for us to verify your identity before we process the request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant data protection authority in your jurisdiction.